Is this store reliable? Are the products of good quality? Is the customer service responsive and efficient? Are the promises kept? (low prices, money-back guarantee, delivery time, etc.)

All these questions are legitimate, and to answer them, what better than reading our customer reviews and their testimonials of satisfaction!

Notes: all these reviews are of course 100% genuine. When they have been posted on our Facebook page, we indicate the link to go read the original, which guarantees their provenance.
You can also read them at the bottom of each product sheet.

Client: Chantal C. (email review)
Bags of round rhinestones for diamond embroidery
Order of 03/13/21 - Received on 05/13/21

Finally a site that sends what I ordered quickly, without errors, well done, thank you, I will order from you again without any problem.

Client: Rada C. (email review)
GIFT IDEA - Personalized diamond painting kit from photo (Premium Service)
Ordered on 04/10/21 - Received on 05/24/21

Thank you very much, I am sending you my first kit ordered to show you what a nice result I will have, very very happy
Client: Annie O (email review)
GIFT IDEA - Personalized diamond painting kit from photo (Premium Service)
Order of 03/27/19 - Received on 05/05/19

Good morning,

In March of this year, I ordered a personalized diamond embroidery photo from you, the third one! The final is superb and has had a lot of success around me.

It was a photo of 2 little children, girl and boy. I am giving it to my daughter (mother of the children) and I would like to redo it for myself. Do I have to send you the photo again or is it possible to redo it without sending the photo back. It was made in 60x90 and cropped by you

Please reply to me so that I can place an order. I can't wait to get back to it.

Sincerely

Response from Brodeuses.com: Hello.
We will send you an order form almost identical to your first order... with a discount for your loyalty. ;)
You don't need to send the photo back, we still have it.
Thank you for your trust!
Sincerely
Client: Camille F. (email review)
50 skeins of stranded threads - 100% cotton
Order of 04/29/18 - Received on 05/30/18

Hello team of embroiderers,

I wanted to confirm receipt of my order.
Thank you very much, I am very happy with the color matches.
The count is there. There is just a tiny mistake on one skein, but it doesn't matter, the color suits me anyway.

See you next time!

Sincerely,
Client: Josiane D. (email review)
Blank glued canvas for diamond painting
Order of 04/21/18 - Received on 05/17/18

I received my order, very satisfied for a first. I didn't wait too long.
Please accept, to the entire team, my distinguished greetings.

Sent from my iPad
Client: Vanessa V. (review on Facebook)
Your photo transformed into a diamond embroidery kit
Ordered on 06/10/17 - Received on 21/10/17

Received my personalized diamond canvas today. It is magnificent, received on time, and the team is super great with very good advice, thank you. I highly recommend this site

Click here to read the original post on Facebook
Client: Maeva P. (email review)
Your photo transformed into a diamond embroidery kit
Order of 02/05/17 (1 conversion)
Order of 07/08/17 (3 conversions)

Hello everyone,
I recommend this site. I ordered a mosaic embroidery from a photo in May. The team was great, answered my questions well. The project before the order validation reached me very quickly and it was the same for the shipping of my order. I received it barely two weeks later.
The package was sent very well.
I just finished my embroidery and I have to say it's perfect. I was amazed by the result. I'm going to put it under the green to offer it.
So I have just recommended three mosaic embroideries to give as Christmas gifts.
Sincerely
Client: Gérard Q. (email review)
Warhol-style colored rose (mosaic) (€0.1)
Order of 01/27/17 - Received on 02/17/17
Good morning,
Thank you for your information. I opted for the "coaster" formula: it gives an excellent result. Attached is a preview of the final result.

I had a lot of fun making this very pretty rose (especially since I admire Andy WARHOL who made very pretty portraits of HERGE). I add that I am 78 years old, I am patient and meticulous.
I am tempted to do a new experiment but redoing the rose will not bring me anything new. I would rather opt for the "nude from behind in a sea of ​​canvas" in the 30 x 30 format. [...]
Taking a photo of a coaster is not very easy because there is always a trace of the flash [...]

Greetings and have a nice day.
Client: Claude N. (email review)
50 to 200 skeins of DMC stranded threads
Order of 09/29/16 (100 skeins)
Order of 12/26/16 (200 skeins)

Good morning
First of all, my best wishes for this new year.
To respond to your request,
The quality of the skeins ordered seems identical to that of the skeins purchased in haberdasheries.
The embroiderers in the club I belong to are satisfied with the quality and the price?...especially when the work undertaken requires 20, 30...different colors.
It is true, the delivery time seems long... we have to anticipate the projects... a question of organization.

Here are our first impressions...We are waiting for the 2nd order...for the moment I don't have any photos of work done with these skeins, they are in progress! in a few weeks...

Sincerely
Client: Emilie T. (review on Facebook)
Your photo transformed into a complete kit! (without canvas, with retouching, €28)
Order dated 01/07/16 - Received on 28/07/16
I received my personalized kit and everything is perfect! Thank you for your professionalism, your sense of customer service and your kindness :) I am delighted with my purchase and I will order from you again with complete confidence :)

Click here to read the original post on Facebook
Client: Anne-Marie C. (email review)
Snails in love (€1)
Order of 05/08/16 - Received on 05/28/16

Good morning,

I ordered the snails in love kit.
I am amazed by the quality of the thick, already overlocked canvas.
There are two needles with the [golden] eye.
The threads are already sorted in an organizer and numbered, so you can follow the grid and flowchart.
The instructions are in English but if you know how to embroider, there's no real need for them.
I think this would be perfect for teaching cross stitch to an 8 year old (a friend's niece).

Thank you so much.
Client: Anne-Marie C. (review on Facebook)
447 skeins of 100% cotton stranded threads (€67)
Order of 05/08/16 - Received on 05/28/16
The 447 skeins ordered on your site. Thank you my mail carrier :) All that's left is to!
We won't get back the quality of the wires from 20 years ago anyway.
The colors are faithful to the DMC color chart.
All that remains is to sort and store them... perhaps with a system other than filing cabinets...

Click here to read the original post on Facebook
Client: Isabelle D. (review on Facebook)
447 skeins of 100% cotton stranded threads (€67)
Ordered on 05/10/16 - Received on 06/04/16
My skein order ;) ;)
It was worth the wait ;) ;) ;)

Click here to read the original post on Facebook
Client: Sandra C. (Facebook review)
Snails in love (1 €)
Order of 04/24/16 - Received on 05/07/16
I received mine today

Click here to read the original post on Facebook
Client: Sandra R. (review on Facebook)
447 skeins of 100% cotton stranded threads (€67)
Ordered on 05/11/16 - Received on 06/06/16

I received my order of 447 skeins. Too bad I had the same references several times and not 447 different skeins. Good evening.

Response from Brodeuses.com: Hello Sandra. Thank you for your feedback!
Please feel free to tell us more by private message, so we can pass the information back to the supplier, and see how we can improve this.
Good evening to you too.

Click here to read the original post on Facebook
Client: Florence A. (review on Facebook)
Snails in love (1 €)
Order of 04/24/16 - Received on 05/07/16

Hello, I received mine on Saturday. Have a nice day.

Click here to read the original post on Facebook
xx Client: Lucille D. (extracts from email exchanges)
Warhol-style colored rose (mosaic) (€0.01)
Order of 04/23/16 - Received on 06/02/16

Good morning,
I am getting back to you following a problem with my order.
I received 2 mosaic kits, 1 red and 1 pink (but I had ordered 1 red and 1 purple)
Thank you in advance for your response.
Sincerely,

Response from Brodeuses.com: Hello Lucille.
It was the supplier who made a mistake, because after checking, we did indeed order the "mauve" one. We are sorry for this inconvenience.
Could you send us a picture with the 2 kits side by side, so we can send it to the supplier?
[...]
Result: we send you a new kit at our expense [...].
On the other hand, the shipping times are the same: 2 to 5 weeks.
Sorry for the inconvenience.
As compensation, you can keep the "pink rose" kit.

Good morning,
I am truly sorry for the inconvenience caused by your supplier and thank you for your interest in me,
I have rarely seen such responsive customer service. Thank you very much.
I can't wait to receive it!
Sincerely,

xx Client: Chantal C. (email review)
Bouquet of peonies and delphiniums (€21.90)
Order of 05/31/16 - Received on 06/13/16

Hello, I just received my order: very careful packaging and faster shipping than expected . The only downside is the explanations in English!

Response from Brodeuses.com: Hello Chantal.
Glad you received it faster than expected! ;)
Could you send us a photo or scan of the English explanatory note with the color sheet? [...] Upon receipt, we will send you a translation.

Hello, thank you for your reply, I was able to translate the explanations into French and with your explanation I have just understood that you have to do half cross stitches in certain places; [...]; I can't wait to see what it looks like! Thank you for your services.